It started with our own paperwork.

When the old way stopped working

I started That Computer Guy in 2001 as a mobile computer support business. At first, I did everything myself. As more technicians joined and we covered more areas, paper invoices had to make their way back to the office. Information was handled twice.

The problem became obvious when a technician had to drive an hour just to drop off paperwork. We needed a way to finish the job and send the invoice without another trip.

A database built around the work

In 2006, I found TeamDesk while looking for a way to generate invoices remotely. With help from its support team, I had the first version running in about a day. Then I kept learning and adapting it as the business changed.

Technicians could submit job details from their phones. Invoices, customer follow-ups and payment reminders could go out automatically. The system grew with us to coordinate nine mobile technicians.

"As a business need arises I figure out a way to make it happen in TeamDesk. The flexibility is fantastic."

From my original TeamDesk testimonial

Growing with what clients needed

The computer work kept turning up business questions: how to track the jobs, bill them, follow them up. When clients needed that kind of business support, Australian Business IT (abitech.com.au) was spawned to provide it.

dbdesk.net has had its own chapters. For a long time it was all TeamDesk expert work. Then it became the offices for Opus Prime OS clients. Today it is back to dbDesk templates - ready-made database workflows like Shipping Station - with the reseller databases living at my.dbdesk.net.

That same practical approach, for your business

Today, dbDesk brings that experience to other businesses: start with the work people actually do, then build the system around it. The goal now is to promote everyone to team leader: the system does the repetitive work, you make the calls.

Shipping Station Workflow applies that approach to marketplace orders and stock. It gives sellers a place to map listings, handle kits and review stock movements in their own TeamDesk database, with an assistant to help.

The working demo uses sample data. Connections to your selling channels are set up and tested for your business, with your approval.