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privacy

privacy statement

dbdesk is owned by Australian Business IT (ABITech).  The following document has been adapted from the Foresoft privacy statement. This page explains ABITech’s policy (the “Privacy and Security Policy”) regarding the collection and use of information that can personally identify you whether you are a first-time or repeat visitor to our website and service (the “Service”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Unless different terms and conditions are specified in a form or contract provided to you by Australian Business IT, the terms and conditions of this Privacy Policy apply to Australian Business IT’s collection and use of personally-identifying information collected and stored on our website.

 

Information Collection and Use

Australian Business IT collects contact information from customers at several different points on our websites: free trial ordering, online support registration and subscription to the news. We will not sell, share, or rent this contact information to others in ways different from what is disclosed in this statement. Such data is securely stored and heavily guarded to prevent unauthorized access.

 

Registration

In order to use our customer support website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name, email address) and unique identifiers (such as username and password). This information is only used to contact the user about the services on our site for which they have expressed interest.

 

Issues and Support Calls

ABITech provides a support call tracking and management service. This information is submitted and managed by the customers and stored in their private personal account. Customers are able to update this information. The information stored in the customer’s personal account will not be sold, rented or made available to any third party or other organization at any time, under any circumstance unless required to do so as noted in “the Limitation.”

 

Order

We request information from the user on our order form. Here a user must provide contact information (like name and email address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the customer. Financial information is stored encrypted.

 

Tracking Technologies

Technologies such as: COOKIES, beacons, tags and scripts are used by Australian Business IT. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use COOKIES for to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

 

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. We implement all necessary measures to maintain high level protection against unauthorized access. Once your information reaches us, it resides on servers that are heavily guarded both physically and electronically.

Physical security: ForeSoft services are hosted on highly reliable, secure and redundant DELL PowerEdge servers, located in the secure colocation facility, delivering multi-level physical security for mission-critical Internet operations. All areas of the center are monitored and recorded using CCTV, and all access points are controlled.

Application security: all servers are running Windows 2003 Server operating system and are sitting behind electronic firewall. All drives use NTFS partitions. All Microsoft patches, hot fixes and updates are installed on weekly basis, and the most critical are installed immediately upon release. Our system is always using the latest security technique available from Microsoft. All hyperlinks are secured with SSL encryption. ForeSoft automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Our Billing system is powered by Verisign. Verisign icon is displayed on our Billing site.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@dbdesk.net.

 

Site and Service Updates

We send site and service updates announcements to our customers. Subscribers are able to un-subscribe from service announcements which contain important information about the service. We communicate with our customers to provide requested services and in regards to issues relating to their account via email or phone.

 

Correction/Updating Personal Information

If a customer’s personally identifiable information changes, or if customers no longer desire our service and want to close their account , we will endeavor to provide a way to correct, update or remove that customers personal data provided to us. Change requests should be sent to support@dbdesk.net.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Limitation

It is Australian Business IT’s policy to respect the privacy of its customers. Therefore, Australian Business IT will not monitor, edit or disclose the contents of your personal account unless required to do so by law, in accordance with a judicial or other governmental subpoena, warrant or order. Or unless Australian Business IT, believes that such action is necessary to; (1) conform to the law or comply with legal process served on Australian Business IT; (2) protect and defend the rights or property of Australian Business IT; or (3) act under exigent circumstances to protect the personal safety of its customers or the public.

 

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@dbdesk.net.

 

Blog / Forum

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at  support@dbdesk.net. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

Social Media Widgets

Our Web site includes Social Media Features, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Australian Business IT. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

 

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Integration of OpenAI Services

We utilize various OpenAI services, including but not limited to language processing and data analysis tools, to provide enhanced functionalities within our services. These integrations may process your data to fulfill service requests, generate content, or improve user experience. The information processed through OpenAI services is subject to the same security and privacy standards as outlined in this policy.

Data Sharing and OpenAI

In the course of using OpenAI services, we may share your data with OpenAI solely for the purpose of providing the services you have requested. OpenAI is committed to maintaining high standards of data privacy and security. We do not share more data than is necessary, and we ensure that all data shared is done so securely.

AI-Generated Content

Content generated by AI, including text or other media, is derived from the data provided and may be used to personalize your experience or fulfill your requests. This content is unique and may be stored as part of your account information or service history.

User Data and AI Training

Data used in conjunction with AI services may contribute to the overall improvement of AI models. However, personal identifiers are removed to ensure privacy, and data used for such purposes is in aggregate or anonymized form.

Your Control Over AI-Processed Data

You have the right to understand and control how your data is used in conjunction with AI services. You may request information on the specific data processed through AI integrations and can opt out of data processing by AI, with the understanding that this may impact the functionality of the services provided to you.

Changes to AI Integrations

We will inform you of any significant changes to the AI integrations that may affect the processing of your personal information. Our commitment to transparency includes updates to our use of AI and how it may impact your data.

 

Contact Us

If you have questions or complaints regarding our privacy policy or practices, please contact us at:

E-mail:
support@dbdesk.net
Phone:
+61-4320-6148
Postal address:
Australian Business IT / dbdesk
285 Ocean View Road, Ettalong Beach, NSW, AU 2257

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